Privacy
Policy

Enjoy Your Online Experience

Mercure Grosvenor Hotel Adelaide wants your experience online to be as enjoyable and safe as possible. Please read the following policy to understand how we will treat your personal information when you use the Site.

By knowing customer preferences, Mercure Grosvenor Hotel Adelaide can more effectively and conveniently provide special offerings tailored to the requirements of our customers. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like.

The information you provide when you visit the Site is used to enhance the services offered on the Site and to personalise other special offers from Mercure Grosvenor Hotel Adelaide to provide you with products and services that we think will be of interest to you.

Collection of Information From Visitors

Visitors to the Site provide various kinds of information in several different ways. Some visitors choose to submit personal information through subscription and entry forms, booking forms and requests for more information, either through e-mails, response devices or other methods.

How to Subscribe/Submit Information

Visitors may choose to submit information to Mercure Grosvenor Hotel Adelaide when they elect to:

• Enter a Mercure Grosvenor Hotel Adelaide supported competition or sweepstakes on or from the Site
• Subscribe to an e-mail from various pages on the website
• Find out more about the Accor Advantage Plus program
• Fill out a survey on the Site
• Submit a question or comment via the Site's Contact Us or Feedback forms
• Make a reservation on the Site
• Provide information to and/or use an affiliated site or company
• Accept Cookies
• Cookies

Like many other commercial websites, Mercure Grosvenor Hotel Adelaide may employ a standard technology called a "cookie" to collect information about how the Site is used including data such as pages visited and inferred preferences, as well as aggregate Site data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.

Use of Personal Information

Mercure Grosvenor Hotel Adelaide uses the personal information collected from you to make it easier and more rewarding for you to use our products and services and to assist in making your online experience a satisfying one. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you have provided and on your history with us as a customer.

Mercure Grosvenor Hotel Adelaide may also use the information to process any transactions you undertake with us and for internal administration and analysis. Your information will be disclosed to third parties only for the purpose of completing your transaction with us, providing the services you have requested and for the purposes of associated administration. Mercure Grosvenor Hotel Adelaide will not sell, rent or trade your personal information to third parties other than members of the Accor Group for marketing purposes without your express consent. Where you provide such consent, you also consent to third parties sending you promotional information.

Similarly, there may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy Policy. Mercure Grosvenor Hotel Adelaidetakes no responsibility for any privacy policies or practices of any web sites accessible from the Site, whether or not such practices conform to privacy policies of those sites.

Unsubscribing or Declining Offers

If you do not want to receive e-mail or posted offers from Mercure Grosvenor Hotel Adelaide, please let us know by sending an e-mail message to info@mercuregrosvenorhotel.com.au telling Mercure Grosvenor Hotel Adelaide that you do not want to receive offers or other information. Alternatively, follow the instructions for "unsubscribing" included as part of Mercure Grosvenor Hotel Adelaide e-mail offers. If you want to be removed from our postal mailing list, please provide Mercure Grosvenor Hotel Adelaide with your complete name and address.

Security Procedures

Our privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

Other Situations in which Personal Information May be Disclosed

Mercure Grosvenor Hotel Adelaide may store and disclose personal information allowed or required by applicable law or when deemed advisable by us. This means that we may make disclosures that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of us, users of the Site, and the public.